Wal-Mart Optical = FAIL

Ugh… I was not completely keen on going to Wal-mart for glasses; however, my vision plan included the optometrist from the nearby Wal-mart. Some of the other optometrists were in Centerville, Beavercreek, and Vandalia.

I was being lazy.

However, when I met the doctor, he was fantastic. He had a number of Wittenburg University music teachers as patients, and was telling me about how he had worked with quite few who needed certain prescriptions for playing piano, reading from a music stand, and conducting. I was thrilled because I was in good hands. And he was very personable.

From the examining room to the frame selection. I had already picked out my frames, so now it was just writing up the order.

The agreed items:

  1. The trifocal for reading piano music and my computer screen would be at the top of the lens
  2. The middle section would be for distance
  3. The bifocal, at the very bottom, would be identical to my previous glasses since that is where I read, and use for conducting – and my previous prescription for the past 3 years has been awesome – for any one who has conducted, you know how wonderful it is to be able to see your music from the stand

I do not wish to change glasses when I need to do basic things and then play the piano or work from the computer. The optometrist assured me this is what could be done.

Sunday, I learned my glasses were in. Jose and I trotted off to get them.

The trifocal was in the middle. The bifocal prescription was completely different, and I could only read when the material was 0′-5″-0′-7″ away from my face! I could not read anything past a foot away. With my old pair of bifocals, I could see up to a good 8′-” to 10′-0″.

When I tried to explain to the sales associate she was clueless. I understood that this was probably a bit more tedious than most requests, so I was patient.

Today I get a call to speak with the optical manager.

Now, I am told that there is no way the trifocal can be placed at the top, and that if I wanted my bifocal prescription changed, I would have to see the doctor again to have it changed!

I kept my cool, but I let her know I am extremely disappointed in the promised service that obviously failed. The associate said, “Well, it sounds like there was just some miscommunication.”

So, if I wish to see the optometrist again, it is from my own wallet!

I bit my tongue, and told her I would have to think about continuing with their services before setting up an appointment.

Wal-mart Optical = FAIL.

About Wright Flyer Guy

Darin is a single adoptive father, a teacher, playwright, and musical theatre director from Kettering, Ohio.
This entry was posted in Every day life, The Haasienda. Bookmark the permalink.

2 Responses to Wal-Mart Optical = FAIL

  1. Brian says:

    Wrong answer! They screwed up. Everything from here on out is them correcting the mistake at no additional cost to you or your insurance. Optical manager first then store manager then district manager. If you have to call Arkansas, somebody’s gonna get fired.

  2. dana says:

    Yes, I was thinking that another phone call is in order. I actually use Walmart optical as well and can’t complain about the service (well I can cuz i think the doc is creepy, but that’s another issue!LOL). Chris won’t go back to him tho cuz he couldn’t get what he needed. However they worked w/him in everyway they knew how and there were no hard feelings when he went elsewhere.

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