Happy St. Valentine’s Day!

Happiest of birthdays, on this Valentine’s Day, to my baby sister, Dena, who celebrates her 51st year.

Tuesday had beautiful weather, and I found everything to be pleasant and rather relaxing. I went to see a movie at The Neon which I blogged about after the movie was over.

At the end of the movie, I had 70 minutes until No. 17 was to take me southward, so I decided to grab a sandwich from Arby’s which is across the street from the movie theater on the northwest corner of 4th and Patterson. It’s convenient despite its consistency of inadequate customer service.

My order was placed at 7:10 PM, and at 7:45 PM, I returned to the counter to ask about my order. It had not even been started. I politely requested a refund. When this request was reported to the cook, he shouted at me, “couldn’t you see how busy we were?”

Actually, I reported to him, that I understood his overwhelming predicament because only two cars had gone through the drive-through the entire time I sat there waiting for my food.  On top of that, I was the only one in the restaurant for the duration of my wait. 

While many things of this nature can be blamed on the past pandemic, this particular Arby’s had been in decline for several years before we were quarantined. Polite, good service at the counter is always hit and miss, and many times, I will have the correct order plus several other items in my sack.

I feel fortunate to have grown up in an era where businesses prided themselves for their extraordinary customer service. I rarely recall a moment when customer service and satisfaction were not a premium quality of every business. Often times now, Now, I often feel as though I am an interruption to an employee’s day, or that I’m interrupting their social time with their colleagues or when they are on their phone. 

The conclusion of my Tuesday was probably what I would rate as “so so” between the movie and dining. Being with the pooches was definitely the highpoint of my entire day. Upon my return home, I completed a number of tasks that satisfied me.

I have precious little planned for this morning, but will be busy throughout the afternoon. By 8:30 PM, I’ll be teaching several students via Zoom.

Make it a great day!